Frequently Asked Questions

Why do you require a credit card to register and bid?
We want to ensure that all our bidders are valid, qualified bidders. In this way, we assure all bidders that every bidder has met the same conditions to be able to bid in our auctions.

Can I look at the items before I bid?
Yes, we absolutely encourage you to preview all items before bidding. Each auction will have information regarding where the items are located, the name and telephone number of the contact person, and, if applicable, a scheduled preview time. If there is a specified preview time, you may preview auction items only during this time, no exceptions.

Do you ship items?
Advanced Auction Company does not offer shipping at this time. It is the Bidder's responsibility to make any shipping arrangements if shipping is needed. However, Sellers may offer shipping. Check the specific auction terms and listings to see if shipping is available from that Seller.

How long do I have to pay for my items?
Each auction has a deadline for payment. Review the auction terms carefully to be sure you understand all deadlines. THERE ARE NO EXCEPTIONS TO DEADLINES!! Any item not paid for in full by the stated payment deadline will be automatically charged to the credit card on file for your bidder number. If a credit card is invalid or cannot be charged for any reason, ownership of the items will revert to the Seller, who may resell or dispose of the items at Seller's discretion.

How long do I have to pick up my items?
Each auction has a deadline for pick-up. Review the auction terms carefully to be sure you understand all deadlines. THERE ARE NO EXCEPTIONS TO DEADLINES!! Bidders who fail to pick up purchases by the removal deadline will incur storage fees in the amount of $100.00 per day per invoice. Items remaining 30 days after removal deadline will be considered as abandoned, and ownership will revert to Seller, who may resell or dispose of items. Any funds paid will be forfeited to Seller for failure to abide by auction terms and conditions.

What are bid increments?
A bid increment is the minimum amount required to raise the bid. For example, if the current bid on an item is $100, you must bid at least $105 to raise the bid. Bid increments are set at $1.00, $2.50, $5.00, $10.00, $25.00, $50.00, $100.00, $500.00 and $1,000.00, based on the current bid level. You may not bid in increments smaller than the set bid increment for an item.

What if I change my mind after bidding?
By bidding on an item you are creating a contract that is enforceable in a court of law. Advanced Auction Company will pursue all legal remedies required to enforce this contract. The terms of usage prevent retraction of a bid once it has been made. If you are unsure about an item, DO NOT BID; no bids will be retracted.

Do I have to pay sales tax?
The State of Texas requires us to collect sales tax for all applicable sales. If you believe you are entitled to an exemption from Texas sales tax, please complete the appropriate form and fax it to our office prior to bidding. The fax number is 214-778-2508. For your convenience, we have provided a link to the Texas forms in the navigation bar to the left. It is Bidder's responsibility to ensure that we have the correct form on file before payment is made. No refunds of sales tax will be issued after payment has been made.

How does the Auto-Extend feature work?
If an auction receives a bid in the last five minutes, the ending time for that auction will automatically be extended by five minutes. Once five minutes have passed without any bidding, the item will close. This feature prevents "sniping" and allows all bidders an equal opportunity to be the high bidder if they so choose.

How will I know if I am the high bidder?
We will send your invoice by e-mail within a couple of hours after the auction closes.

What is a reserve price and how does it work?
A reserve price is a price for less than which an item will not be sold. An item that realizes a high bid less than the amount of the reserve price may be sold to the high bidder pending the seller's confirmation. Example: Lot 1000 has a reserve price of $500. Bidder 17 has a high bid of $420. Seller may accept Bidder's $420 bid, or Seller may reject it. If Seller accepts Bidder's high bid, the Item would be sold. If Seller rejects Bidder's high bid, Bidder would be notified of both reserve amount and Seller's rejection of bid. Bidder would then have the option of increasing their bid to meet the reserve or cancelling their bid. Items with a reserve price are identified in the description "This item has a reserve." Once the reserve is met this message will change to "Reserve has been met!"

Why did I not receive my invoice?
Depending on the settings of your email program(s), your email service may route emails from us directly to your Junk or Bulk email folder. By adding us to your "safe" list and ensuring that you can receive HTML messages, you will decrease the possibility that your invoice is not received. If you believe you have won items, or are not sure, but have not received an invoice within a couple of hours after the auction closes, please feel free to call us at 214-607-0200. We will do our best to assist you in receiving your invoice. Remember that you can always go back to the auction listings and look to see if your bidder number is the high bidder.

How do I pay?
We accept Visa, Master Card, Discover, cash, cashier's checks and money orders. We do not accept personal or business checks. If mailing payment, please address to Advanced Auction Company, P. O Box 1129, Rowlett, TX 75030. The physical address for overnight envelopes is Advanced Auction Company, 5201 Grisham Dr, Rowlett, TX 75088. Payments must be received in our office by the stated payment deadline.